VeriSM™ Foundation


VeriSM™ helps organisations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all the organisations’ capabilities and responsibilities are deployed in the delivery of superior service.

The International Foundation for Digital Competences (IFDC) has developed VeriSM™ – a service management approach specifically tailored to support organisations to help them succeed in the world of digital services.

The VeriSM™ model puts digital thinking first allowing you to deliver the right product or service at the right time: Define, Produce, Provide & Respond.

VeriSM™ shows you how to fit your current, effective ways of working into an overall organisational context and to meet different service management situations.

Category: SKU: N/A



At the end of the training, you will lead the way by:

  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought-after pioneer in delivering service management for the digital age


Supported by the official publication “VeriSM: Service Management for the digital age”, VeriSM describes a service management approach which is:

  • Value-driven
  • Evolving
  • Responsive
  • Integrated
  • Service
  • Management


VeriSM™ certification demonstrates your understanding about:

The Service Organisation

  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started


There are no prerequisites for this course.


VeriSM training and certification is designed for people working in the service management arena such as IT and Non-IT professionals, service owners and service managers – particularly those who are (or intend to be) involved in digital transformation.

  • All professionals and organisations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.


Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.



  • VeriSM Foundation Certificate


Duration, style and Pass Mark

  • Multiple-choice
  • 40 questions
  • 26 marks required to pass (65)
  • Closed book
  • 60-minute duration


Examination board

  • APMG


  • Self-Paced Online: Take the course at any time on your web browser at your own pace.

VeriSM™ is a registered trademark of IFDC. All rights reserved.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at

View terms and conditions related to public courses.

Additional information

VeriSM Foundation Online

VeriSM Foundation Online Remote Proctored Examination, VeriSM Foundation Online Course 365 Days