Description
LEARNING OUTCOMES
The candidate who meets criteria of the Service Automation Foundation Examination should as a minimum be able to recall, recognise and demonstrate understanding of the theories, design elements, processes and techniques as outlined in the Service Automation Framework.
Specifically, (s)he should be able to demonstrate this understanding by being able to:
- Understand the business drivers of technology-enabled automated services in order to explain the business case for Service Automation.
- Discuss how Service Automation Framework enables the practice of an industry that enables their autonomous users to procure, manage and adjust services through self-service technology.
- Explain the difference and synergy between the Users, Service Design and Technology design elements that contribute to meet and exceed the expectations of user in order to create long-lasting value.
- Explain the difference between Automated Deployment, Service Delivery Automation and Serendipity Management and describe their underlying processes.
- Outline the steps for completing a Service Automation Blueprint in order to visualise services in order to design and delivery automated services.
- Discuss the processes that underpin the delivery of automated services and how they need to be integrated in self-service portals in order to provide automated delivery.
- Explain the concept of Serendipity Management and how it impacts.
PREREQUISITES
There are no prerequisites for this course.
WHO SHOULD ATTEND
This qualification is aimed at individuals who require a working knowledge of the key principles of Service Automation, who need to know the terminology used and some of the theory behind the practice. The target audience of the Service Automation Foundation Qualification therefore includes:
- Service strategists;
- Process consultants;
- Business consultants;
- Strategy consultants;
- Service delivery managers;
- Service designers;
- Enterprise architects;
- Operations managers;
- Service managers;
- Developers;
- Business analysts.
COURSE E-MATERIALS
Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.
EXAM & CERTIFICATION
Certification
- Service Automation Framework Foundation Certificate
Duration, style and Pass Mark
The exam consists of 40 multiple-choice questions for which a minimum of 26 questions (65%) should be answered correctly in order to achieve the certificate. Delegates have 40 minutes to complete the examination.
Examination board
- APMG
HOW YOU CAN ATTEND THIS COURSE
- Self-Paced Online: Take the course at any time on your web browser at your own pace.
The Service Automation Framework® logo is a registered trademark of the Service Automation Framework Alliance.
