Description
LEARNING OUTCOMES
- Familiarisation with ITSM/ITIL terminologies, tools and processes
- Provides realisation of the contribution that enterprise IT makes to business success
- Breaks down silos, energising and motivating staff towards successful change
- Creates commitment to ITSM related improvements
WHO SHOULD ATTEND?
The training Business Simulations is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:
- Anyone working in IT Services
- This is also useful for other business colleagues to enable them to understand how good business processes applied to the IT organisation can make a real difference to the bottom line.
PREREQUISITES
None
COURSE E-MATERIALS
None
EXAM & CERTIFICATION
None
HOW YOU CAN ATTEND THIS COURSE
- Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor. Either run onsite or at our offices
