ITIL® Managing Across the Lifecycle (MALC)

R13,995.00

This 5-day managerial level course is the final step to becoming an ITIL Expert. It is intended to give candidates the skills to support an organisations service delivery by bridging the service lifecycle stages. The certification demonstrates that the candidate has learned the value of one combined service management practice as opposed to separate subject areas. The course takes all that is learned from the lifecycle and capability streams and puts them into the context of delivering value.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

Please note that we have replaced this course with the ITIL 4 Managing Professional Transition course. For more info, click here.

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Description

LEARNING OUTCOMES

  • Candidates can expect to gain knowledge and competencies in the following areas upon successful completion of the education and examination related to this certification:
    • Introduction to IT Service Management (ITSM) Business and Managerial Issues
      Positioning and transitioning the Lifecycle. Using open-loop and closed-loop systems, the relationship between Business and IT, and how to achieve business value
    • Management of Strategic Change
      Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
    • Risk Management
      Identification, evaluation, analysis, correction and control of internal and external risks. Understanding Organizational Challenges
  • Managing the Planning and Implementation of ITSM
    Activities during Plan, Do Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition
    Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
  • Understanding Organizational Challenges
    Organizational maturity, structure, transition, governance, and achieving balance in Service Operations
    Knowledge management and security of information
  • Service Assessment
    Service measuring and reporting, monitoring, benchmarking and assessing achievements
    Corrective action and Improvements from a Business Perspective
  • Understanding Complementary Industry Guidance
    Understand the value of and distinguish between the complementary practices and how they support ITIL initiatives

WHO SHOULD ATTEND?

  • Individuals who have attained the ITIL®-based Foundations Certificate in IT Service Management, several intermediate level certifications (see prerequisites for details) and who wish to attain the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module
  • Individuals involved in any or all phases or the lifecycle of services and processes and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization
  • IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement programmed
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite. This may include but is not limited to:
    • CIOs
    • Senior IT Managers
    • IT Managers and Supervisors
    • IT professionals and IT Operation practitioners

PREREQUISITES

Two (2) credits from the ITIL Foundation certificate and, as a minimum, a further 15 credits from ITIL Intermediate qualifications, for a total of at least 17 credits.

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

  • ITIL Intermediate Certificate: Service Design.

Duration and style

  • A 120-minute, 10 multiple-choice, scenario-based, gradient scored exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 70% which also gives attendees 4 credits towards “ITIL Expert” status. Learn about the ITIL certification system here. You will also gain 32 professional development units (PDUs) for Project Managers.

Examination board

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Take the course at any time in your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
  • Instructor Led Online: On dates convenient to you via WebEx at your staff’s location globally but simultaneously

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

Managing Across the Lifecycle

PLEASE CONTACT US FOR INFO

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