Description
LEARNING OUTCOMES
- Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
- Transition Planning and Support
- Knowledge Management
- Service Asset and Configuration Management
- Change Management
- Release and Deployment Management
- Service Validation and Testing
- Change Evaluation
- Interaction of Service Transition processes with other Service Lifecycle processes
- Managing communication and commitment
- Managing organizational and stakeholder change
- Technology and implementation considerations for Service Transition
WHO SHOULD ATTEND?
CIOs, CTOs, Managers, IT consultants and any IT professional involved in, or responsible for the transition of IT services.
PREREQUISITES
The ITIL Foundation Certificate in IT Service Management (attained through attending the ITIL Foundation course and passing the exam)
COURSE E-MATERIALS
Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “Terms of Use”.
EXAM & CERTIFICATION
Certification
- ITIL Intermediate Certificate: Service Transition.
Duration and style
- A 90-minute, 8 multiple-choice, scenario-based, gradient scored exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.
Pass mark
- 70% which also gives attendees 4 credits towards “ITIL Expert” status. Learn about the ITIL certification system here. You will also gain 25 professional development units (PDUs) for Project Managers.
Examination board
HOW YOU CAN ATTEND THIS COURSE
- Self-Paced Online: Take the course at any time in your web browser at your own pace.
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