ITIL® Release, Control and Validation (RCV)

R3,225.00R4,195.00

This 4-day Intermediate level course enables you to master the key ITIL processes needed to ensure that the introduction, deployment, transfer and decommissioning of new or changed services are consistently well managed.

It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to ensuring that changes and releases are controlled and validated.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

Clear
Category: SKU: N/A

Description

LEARNING OUTCOMES

  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
    • Change Management: Enables successful service transition
    • Service Validation & Testing: Ensures the integrity and quality of the transition
    • Release & Deployment Management: Ensures the proper building, testing and deploying of a release
    • Service Asset & Configuration Management: Monitors the state of the transition
    • Request Fulfillment: Ensures the effective and expedient fulfilment of service requests and provides a standard for evaluation
    • Evaluation: Reviews whether the performance and value of a service is acceptable
    • Knowledge Management: Enhances ongoing management decision support and service delivery capability
  • Technology and implementation considerations for these processes

WHO SHOULD ATTEND?

Change Managers, Release and Deployment Managers, Configuration Managers, Network Managers, Infrastructure Managers, IT Managers and Directors, and any IT professional involved with the processes described above.

PREREQUISITES

The ITIL Foundation Certificate in IT Service Management (attained through attending the ITIL Foundation course and passing the exam)

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

  • ITIL Intermediate Certificate: Release, Control and Validation.

Duration and style

  • A 90-minute, 8 multiple-choice, scenario-based, gradient scored exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 70% which also gives attendees 4 credits towards “ITIL Expert” status. Learn about the ITIL certification system here. You will also gain 32 professional development units (PDUs) for Project Managers.

Examination board

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Take the course at any time in your web browser at your own pace.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

ITIL® Release, Control and Validation

ITIL® RCV Online Course 186 Days, ITIL® RCV Remote Online Proctored Examination

Reviews

There are no reviews yet.

Be the first to review “ITIL® Release, Control and Validation (RCV)”

Your email address will not be published.

Post comment