Pink Elephant voted best large training organisation in the Netherlands!

Pink Elephant voted best large training organisation in the Netherlands!   Our Dutch colleagues took home GOLD in The Best Educator of the Netherlands (BOVNL) awards. On Thursday, January 9th of January 2020, the best Dutch training organisations from 2019 were again announced by Springest, the largest training comparison company in Europe. The Best Educator…

Pink Elephant wins King Price

KING PRICE CHOOSES PINK ELEPHANT!

King Price Chooses Pink Elephant! The 1st of August 2019 sees the Pink Elephant meeting the “king” following a three-month transition of the King Price Service Desk environment to the Pink Elephant Global Service Centre in Woodmead, Johannesburg. Leading with a PinkScan™ ITSM Maturity assessment, Pink and King Price developed a strategic roadmap that culminated…

Agile Service Management – a mindset as well as a framework

According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to contradict with tenets of the IT Service Management. For example, the favouring of: “Individuals and interactions” over “Processes and…