Cherwell introduces a Beyond Trust Integration!

Cherwell introduces a Beyond Trust Integration! The BeyondTrust Integration mergeable application (mApp) provides functionality that enables secure, real-time remote support sessions. Using the mApp, CSM technicians and Customers can launch remote support sessions directly from CSM to encourage real-time collaboration and fast resolution of IT issues. Session details (ex: Chat conversation history) can then be…

CMDB – Offline Source of Trusted Data or Ongoing Updated collection of actual Data?

CMDB – Offline Source of Trusted Data or Ongoing Updated collection of actual Data? Many organisations struggle with keeping track of what is within their IT enterprise environment and at best hope that they have a handle on IT asset controls for financial management governance.  Many IT operational groups have their own view of what’s…

Pink Elephant wins King Price

KING PRICE CHOOSES PINK ELEPHANT!

King Price Chooses Pink Elephant! The 1st of August 2019 sees the Pink Elephant meeting the “king” following a three-month transition of the King Price Service Desk environment to the Pink Elephant Global Service Centre in Woodmead, Johannesburg. Leading with a PinkScan™ ITSM Maturity assessment, Pink and King Price developed a strategic roadmap that culminated…

Agile Service Management – a mindset as well as a framework

According to “The Agile Service Management Guide”, Agile Service Management involves: “adapting Agile and Scrum values and practices to IT Service Management (ITSM) processes, process design and improvement activities.” Yet, elements of the Agile Manifesto can appear to contradict with tenets of the IT Service Management. For example, the favouring of: “Individuals and interactions” over “Processes and…