5 Vital Elements of an Enterprise-Class HR Service Management Solution.

5 Vital elements of an Enterprise-Class HR Service Management Solution: Human resources departments are put in place to find outstanding people who can drive outstanding results. Finding these well-suited people, with the skill sets your company requires, is essential to remain competitive. However, at many companies, the vast majority of HR’s time is spent on…

Top 10 Considerations for ITSM Program Success.

A Checklist For ITSM Program Success: When establishing an IT Service Management (ITSM) improvement program, the most common questions that arise tend to be: “How do we get started?” “What is the goal?” “What critical knowledge do we need from People, Process, Product and Partners perspectives?”, etc. This is understandable, especially, since the ITSM program…

Three Key Traits of the Business Relationship Manager Role.

Three Key Traits of the Business Relationship Manager Role: The Business Relationship Manager Role Embodies a set of competencies (knowledge, skills, and behaviours) that foster a productive, value-producing relationship between a Provider organisation and their Business Partners. These competencies can be leveraged through organisational roles (for example, in an IT Provider, the CIO typically has…

Pink Elephant voted best large training organisation in the Netherlands!

Pink Elephant voted best large training organisation in the Netherlands!   Our Dutch colleagues took home GOLD in The Best Educator of the Netherlands (BOVNL) awards. On Thursday, January 9th of January 2020, the best Dutch training organisations from 2019 were again announced by Springest, the largest training comparison company in Europe. The Best Educator…

Cherwell introduces a Beyond Trust Integration!

Cherwell introduces a Beyond Trust Integration! The BeyondTrust Integration mergeable application (mApp) provides functionality that enables secure, real-time remote support sessions. Using the mApp, CSM technicians and Customers can launch remote support sessions directly from CSM to encourage real-time collaboration and fast resolution of IT issues. Session details (ex: Chat conversation history) can then be…

CMDB – Offline Source of Trusted Data or Ongoing Updated collection of actual Data?

CMDB – Offline Source of Trusted Data or Ongoing Updated collection of actual Data? Many organisations struggle with keeping track of what is within their IT enterprise environment and at best hope that they have a handle on IT asset controls for financial management governance.  Many IT operational groups have their own view of what’s…