Top 10 Considerations for ITSM Program Success.

A Checklist For ITSM Program Success: When establishing an IT Service Management (ITSM) improvement program, the most common questions that arise tend to be: “How do we get started?” “What is the goal?” “What critical knowledge do we need from People, Process, Product and Partners perspectives?”, etc. This is understandable, especially, since the ITSM program…

Three Key Traits of the Business Relationship Manager Role.

Three Key Traits of the Business Relationship Manager Role: The Business Relationship Manager Role Embodies a set of competencies (knowledge, skills, and behaviours) that foster a productive, value-producing relationship between a Provider organisation and their Business Partners. These competencies can be leveraged through organisational roles (for example, in an IT Provider, the CIO typically has…

Pink Elephant voted best large training organisation in the Netherlands!

Pink Elephant voted best large training organisation in the Netherlands!   Our Dutch colleagues took home GOLD in The Best Educator of the Netherlands (BOVNL) awards. On Thursday, January 9th of January 2020, the best Dutch training organisations from 2019 were again announced by Springest, the largest training comparison company in Europe. The Best Educator…

Cherwell introduces a Beyond Trust Integration!

Cherwell introduces a Beyond Trust Integration! The BeyondTrust Integration mergeable application (mApp) provides functionality that enables secure, real-time remote support sessions. Using the mApp, CSM technicians and Customers can launch remote support sessions directly from CSM to encourage real-time collaboration and fast resolution of IT issues. Session details (ex: Chat conversation history) can then be…

CMDB – Offline Source of Trusted Data or Ongoing Updated collection of actual Data?

CMDB – Offline Source of Trusted Data or Ongoing Updated collection of actual Data? Many organisations struggle with keeping track of what is within their IT enterprise environment and at best hope that they have a handle on IT asset controls for financial management governance.  Many IT operational groups have their own view of what’s…

Pink Elephant wins King Price

KING PRICE CHOOSES PINK ELEPHANT!

King Price Chooses Pink Elephant! The 1st of August 2019 sees the Pink Elephant meeting the “king” following a three-month transition of the King Price Service Desk environment to the Pink Elephant Global Service Centre in Woodmead, Johannesburg. Leading with a PinkScan™ ITSM Maturity assessment, Pink and King Price developed a strategic roadmap that culminated…