ITIL® 4 Advanced Course Examination Discount Promotion for 2020: 

Fees & Payments for Courses / Workshops

All quotes are valid for 15 days only. For cash customers, Pink Elephant must receive payment with each registration. Your place is not confirmed until full payment is received. For account customers, payment terms are strictly 30 days from date of invoice or before Course/Workshop commencement date, whichever comes first. Delegates will be liable for any outstanding invoice which relates to their Course/Workshop before commencement thereof.

Pink Elephant Banking Details

Account Name: Pink Elephant

Account Number: 406 201 3702

Branch: ABSA East gate

Branch Code: 63 20 05

Swift Code: ABSAZAJJ (for payments from foreign countries)

Substitutions, Postponements & Cancellations for Courses & Workshops

You may substitute an alternate attendee from your organisation any time prior to Course/Workshop commencement date for no additional charge. If you postpone a Course/Workshop, Pink Elephant must be notified in writing ( no later than 10 business days prior to the Course/Workshop commencement date. You will receive a Course/Workshop credit which is valid for 6 months from original date of postponement. Notification of postponements after 10 business days will be charged a 15% Admin Fee. You will also receive a Course/Workshop credit which is valid for 6 months from original date of postponement. Cancellations must be received in writing ( no later than 10 business days prior to the Course/Workshop commencement date. If a cancellation is received 10 or more business days (inclusive) prior to Course/Workshop commencement date, you will receive a full refund. If a cancellation is received within 6 to 9 business days (inclusive) prior to Course/Workshop commencement date, you will be refunded in full less a 15% Admin Fee of the original invoice value. If a cancellation is received within 5 to 0 business days (inclusive) prior to Course/Workshop commencement date, the full amount of the invoice is due. No Shows If Pink Elephant is not notified of a cancellation/postponement and the delegate does not attend the Course/Workshop, full settlement is required.


All examinations are to be written within a year of the training attended. Should a year elapse between attending the training and the intended date of writing the exam, the examination will be forfeited and no refund will be granted. Should a price increase be implemented during the time period that a delegate has not taken an exam, the delegate will be liable to settle the exam price difference before taking the exam. Should a ProctorU exam be booked there will be an additional cost to use this remote proctor.

PeopleCert® Examinations that are done with an online Procter require that the exam candidate must provide a form of identification that shows:

  • Valid Government issued ID that includes a photograph,
  • Date of birth
  • Name in Latin characters

If the above cannot be provided and identification cannot be achieved, the exam cannot be conducted.

Cancellation of exams

Should an exam be booked and cancelled, a cancellation fee of R199.00 EXCL VAT will be charged. The exam can be postponed to another day within the month that the first exam booking was made. Should the exam need to be postponed to a date after a month of the initial exam booking the cancellation fee will apply. Exam Registrations Once an exam has been ordered for a delegate they will receive an e-mail directly from APMG, if the delegate does not register before taking the exam there will be an admin fee of R75.00 EXCL VAT. This admin fee will also be applicable for those that start the exam registration process but don’t complete the registration.


Pink Elephant reserves the right to cancel or reschedule Courses & Workshops. Pink Elephant reserves the right to restrict attendance and participation at Courses & Workshops. Some courses require specific prerequisites which must be adhered to before attendance.

Privacy Policy

Last updated June 2020


Welcome to the privacy policy (the “Privacy Policy”) of Pink Elephant SA (PTY) Ltd

  • Pink Elephant SA (PTY) LIMITED (company registration number 2004/022713/07 of Woodlands Office Park, Building 30, 20 Woodlands Drive, Woodmead. Republic of South Africa.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit Our website at: regardless of where you visit it from and tell you about your privacy rights and how the law protects you.

This Privacy Policy is structured in the specific areas set out below.




  • This Privacy Policy aims to give you information on how we collect and process your personal data through your use of the Site, including any data you may provide as detailed in paragraph 1 below.
  • It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why We are using your data. This Privacy Policy supplements the other notices and is not intended to override them.


  • Pink Elephant SA (PTY) Limited is responsible for the Site.
  • We have appointed a Privacy officer (the “PO”) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please Contact Us
  • You have the right to make a complaint at any time to the Information Regulator (the“IR”), the South African supervisory authority for data protection issues We would, however, appreciate the chance to deal with your concerns before you approach the IR so please Contact Us in the first instance.


  • It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Contact Us


The Site may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the site, we encourage you to read the privacy policy of every website you visit.


Personal data, or personal information, means information relating to an identified or identifiable living individual. It does not include data where the identity of the individual to whom it relates has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which We have grouped together as follows:

  • “Identity Data” includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, photographs, vehicle registration number(s), age and gender.
  • “Contact Data” includes billing address, residential address, delivery address, email address, social media handles and telephone numbers.
  • “Financial Data” includes bank account and payment card details.
  • “Transaction Data” includes details about payments to and from you and other details of products and services you have purchased from us.
  • “Technical Data” includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, full ‘Uniform Resource Locators’ clickstream to, through and from the Site (including date and time) and other technology on the devices you use to access the Site.
  • “Profile Data” includes your username and password, purchases or orders made by you, your interests, preferences, relationships held with other data subjects, feedback and survey responses, products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, mouse-overs and methods used to browse away from the page).
  • “Usage Data” includes information about how you use the Site, products and services.
  • “Marketing and Communications Data” includes your preferences in receiving marketing from us and Our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly relate to an identified or identifiable living individual, in other words it is not possible to tie it to you. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We may also collect personal data that includes “Sensitive Data” such as dietary requirements and certain medical information (including whether or not you are a wheelchair user).


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.


We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity Data, Contact Data and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for and/or purchase our products or services;
  • sign up to hear from us via email, phone and mail;
  • create an account on the Site;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • sign up for our educational programmes;
  • enter a competition, promotion or survey; or
  • give us some feedback.

Automated technologies or interactions. As you interact with the site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other website employing our cookies.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources such as [analytics providers, advertising networks, technical, payment and delivery services, data brokers or aggregators] and publicly availably sources. Contact Us to find out more about the various third parties and public sources from which We may receive personal data about you.


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract, we are about to enter into or have entered into with you.
  • Where it is necessary for Our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a Legal Obligation.

Please Contact Us to find out more about the types of lawful basis that We will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by Contact Us

Note that we may process your personal data for more than one lawful ground depending on the specific activity for which we are using your data. In carrying out each activity, we may process your data for several different purposes. Please Contact Us you need more detail about the specific legal ground We are relying on to process your personal data.