Top 10 Considerations for ITSM Program Success.

A Checklist For ITSM Program Success: When establishing an IT Service Management (ITSM) improvement program, the most common questions that arise tend to be: “How do we get started?” “What is the goal?” “What critical knowledge do we need from People, Process, Product and Partners perspectives?”, etc. This is understandable, especially, since the ITSM program…

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Three Key Traits of the Business Relationship Manager Role.

Three Key Traits of the Business Relationship Manager Role: The Business Relationship Manager Role Embodies a set of competencies (knowledge, skills, and behaviours) that foster a productive, value-producing relationship between a Provider organisation and their Business Partners. These competencies can be leveraged through organisational roles (for example, in an IT Provider, the CIO typically has…

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