Watch this two-minute video about the power of Cherwell ITSM Software.

Unify and Simplify Service Experiences for All Employees The award-winning Cherwell® Service Platform allows you to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT.  Their innovative solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make…

PINK ELEPHANT ANNOUNCES THE LAUNCH OF THE ITIL® 4 FOUR ADVANCED COURSES!

PINK ELEPHANT ANNOUNCES THE LAUNCH OF THE ITIL® 4 FOUR ADVANCED COURSES! Further to the release of the new ITIL® Managing Professional Transition certification, Pink Elephant South Africa is excited to be the first to announce course dates for the industry’s first ITIL® 4 Advanced courses for the Managing Professional stream. The ITIL 4 Specialist –…

Blacklisting weak and exposed passwords is crucial.

Blacklisting weak and exposed passwords is crucial. Read this business case to learn why blacklisting weak and exposed passwords should be a critical part of making sure your organization’s password policy is successful: Specops Password Policy Business Case Specops Password Policy helps you increase password security in your Microsoft Active Directory environment. You can use…

The King Price IT Service Desk – Underpinning Customer Experience.

The King Price IT Service Desk – Underpinning Customer Experience. Today’s modern business is delivered on a platform of increasingly sophisticated technology powering operations across the organisation and usually resulting in an intimate interface with the customer that allows for the participation in the fulfilment of the service required and delivered. These days, time constrained…

5 Reasons Why Implementing ITSM is More Critical Now Than Ever Before.

5 Reasons Why Implementing ITSM is More Critical Now Than Ever Before. IT Service Management (ITSM) is the most widely followed paradigm for managing IT resources. Why do these organisations implement ITSM? Through a process-oriented approach, ITSM empowers IT teams to take a more structured approach to service management, increase transparency and accountability of the…

Cherwell introduces a Beyond Trust Integration!

Cherwell introduces a Beyond Trust Integration! The BeyondTrust Integration mergeable application (mApp) provides functionality that enables secure, real-time remote support sessions. Using the mApp, CSM technicians and Customers can launch remote support sessions directly from CSM to encourage real-time collaboration and fast resolution of IT issues. Session details (ex: Chat conversation history) can then be…